To request collaborator access in Shopify, a Partner must log into their Partner Dashboard, click Stores, then Add store. Select Request access to store, enter the store URL, and specify required permissions. If the merchant has a Collaborator Request Code enabled, you must enter it before sending the request.
This process takes about two minutes. The merchant then reviews and approves your request from their Shopify admin.
Collaborator access has become essential for secure agency partnerships. According to Gartner’s 2025 E-commerce Security Report, 75% of mid-market e-commerce security breaches stem from improper staff account management. Collaborator accounts solve this problem entirely.
What is a Shopify Collaborator Account?
A collaborator account lets Shopify Partners access merchant stores without using a staff seat. Partners get specific, limited permissions. Merchants keep full control over sensitive data.
Think of it as a guest pass with strict boundaries. You can enter certain rooms but not others. Every action gets logged.
“Secure, delegated access is the bedrock of agentic commerce. You don’t give your AI or your agency the keys to the house. You give them a specific, auditable pass.” — Kaz Nejatian, COO, Shopify
Forrester research shows merchants using Shopify Partners via collaborator access scale 31% faster than those managing technical work solo. The security model makes delegation possible at scale.
Collaborator vs. Staff Accounts
Many merchants confuse these two account types. The differences matter for security and cost.
| Feature | Collaborator Account | Staff Account |
|---|---|---|
| Counts toward plan limit | No (unlimited) | Yes (2-15 based on plan) |
| Access to Shopify Payments | No | Optional |
| Access to bank details | No | Optional |
| Visible in Partner Dashboard | Yes | No |
| Automatic activity logging | Yes | Yes |
| Best for | Agencies, freelancers, app developers | Full-time employees |
Staff accounts count against your plan’s seat limits. Basic Shopify includes 2 staff seats. Shopify plan includes 5. Advanced includes 15.
Collaborator accounts don’t count toward these limits. You can have unlimited collaborators on any plan. This “zero-seat” benefit saves merchants significant costs.
Staff accounts can access sensitive financial data. Collaborator accounts cannot access bank account details or Shopify Payments settings by default. This built-in protection prevents unauthorized access to payment information.
How to Request Access as a Partner
Follow these seven steps to request collaborator access from a merchant’s store.
Step 1: Log into the Partner Dashboard
Navigate to partners.shopify.com and sign in. If you don’t have a Partner account, create one for free. Partner accounts are separate from regular Shopify accounts.
Step 2: Navigate to Stores
Click Stores in the left-hand sidebar. This section shows all stores you currently manage. It also displays pending requests.
Step 3: Click Add Store
Click the Add store button in the top right corner. A dropdown menu appears with three options.
Select Request access to store. Don’t select “Create development store” or “Create demo store.”
Step 4: Enter the Store URL
Type the merchant’s .myshopify.com URL in the text field. You need the exact URL format. For example: storename.myshopify.com.
If you only have their custom domain, ask the merchant for their myshopify URL. They can find it in Settings > Domains.
Step 5: Define Permission Levels
Check the boxes for permissions your project requires. Be specific. Request only what you need.
| Permission Category | Includes Access To |
|---|---|
| Home | Dashboard and analytics overview |
| Orders | Order management and fulfillment |
| Products | Product listings and inventory |
| Customers | Customer data and segments |
| Content | Blog posts and pages |
| Analytics | Reports and live view |
| Marketing | Campaigns and automations |
| Discounts | Discount codes and automatic discounts |
| Online Store | Themes, navigation, and preferences |
| Apps and channels | App installations and sales channels |
| Settings | Store settings and checkout |
Request minimal permissions first. You can always request additional access later. Merchants appreciate partners who don’t ask for everything upfront.
Step 6: Enter the Collaborator Request Code
If the merchant has enabled a Collaborator Request Code, a text field appears. Enter the 4-digit code the merchant provides.
This code prevents unsolicited access requests. Many merchants enable it after receiving spam from agencies. You must get this code directly from the merchant before proceeding.
Step 7: Send the Request
Click Send request. Shopify notifies the merchant via email and in their admin dashboard. Most merchants respond within 24-48 hours.
Add a professional message explaining your project scope. This increases approval rates significantly.
How to Accept a Request as a Merchant
Merchants control the approval process. Here’s how to review and accept collaborator requests safely.
Finding Pending Requests
Open your Shopify admin. Navigate to Settings > Users and permissions. Look for the Collaborators section.
Pending requests appear with a yellow “Pending” badge. Click on the request to review details.
You can also approve requests from the Shopify mobile app. Go to the Users section and tap on pending requests.
Reviewing Partner Identity
Before approving, verify the partner’s identity. Shopify displays their Partner account name and email. Confirm this matches who you expect.
Check their Shopify Partner profile if available. Look for reviews from other merchants. Legitimate partners have established profiles.
Never approve requests from unknown sources. Phishing attempts sometimes masquerade as legitimate agencies.
Granting Selective Permissions
You don’t have to approve all requested permissions. Review each category individually.
Remove access to categories the partner doesn’t need. A theme developer doesn’t need Order access. A copywriter doesn’t need Analytics access.
Click Approve after adjusting permissions. The partner receives immediate notification.
Security Best Practices for 2026
Collaborator accounts offer strong security by default. These practices make them even safer.
Enable Collaborator Request Codes
Generate a request code to block unsolicited access requests. Navigate to Settings > Users and permissions > Collaborators.
Click Enable collaborator request code. Shopify generates a 4-digit code. Share this code only with partners you intend to work with.
Change the code after ending partnerships. This prevents former partners from requesting access again.
Monitor Activity Logs
Track exactly what collaborators change in your store. Open Settings > Store activity log.
Filter by user to see specific collaborator actions. The log records theme changes, product edits, setting modifications, and more.
Review logs weekly during active projects. Investigate unfamiliar changes immediately.
Remove Access Promptly
Revoke permissions immediately when projects end. Open Settings > Users and permissions.
Find the collaborator’s name. Click Remove access. Confirm the removal.
The collaborator loses access instantly. They cannot access any store data after removal.
Understand AI Agent Permissions
Modern Shopify stores increasingly use AI tools like Shopify Sidekick. These tools interact with store data based on your permission settings.
Collaborators cannot grant AI tools additional permissions. Only store owners control AI access levels. This separation protects merchants from unauthorized automated changes.
When implementing agentic commerce strategies, understand how collaborator permissions interact with AI systems. Keep human oversight in the loop for sensitive operations.
Frequently Asked Questions
What’s the difference between a collaborator and a staff account?
Collaborator accounts don’t count toward your plan’s staff seat limit. They cannot access sensitive financial data like bank details. Staff accounts count against limits and can have full admin access including payment settings.
How do I find my store’s collaborator request code?
Navigate to Settings > Users and permissions > Collaborators in your Shopify admin. Click Enable collaborator request code if you haven’t already. The 4-digit code displays on screen. Share it only with partners you want to grant access.
Can I approve collaborator requests on my phone?
Yes. Open the Shopify mobile app and navigate to the Users section. Pending requests appear with notification badges. Tap to review and approve or deny directly from your phone.
How many collaborator accounts can I have?
Unlimited. Collaborator accounts are free and don’t count toward any plan limits. You can have dozens of active collaborators on a Basic Shopify plan.
Can collaborators see my bank account information?
No. Collaborator accounts cannot access Shopify Payments settings or bank account details by default. This protection exists regardless of which other permissions you grant. Only staff accounts with explicit financial permissions can view this data.
How do I track what a collaborator changed?
Use the Store activity log in Settings. Filter by username to see specific actions. The log records all changes including theme modifications, product edits, and setting updates with timestamps.
About Akash Radadiya
